The terms below cover every job we take on in Uxbridge and the areas next to it. By booking, you accept them.
Quotes
Quotes are based on what you tell us about the property. If what we find on arrival is materially different, such as extra rooms or soiling that needs specialist treatment, we tell you before starting and either agree a new price or leave without charging.
Deposit and payment
A 50% deposit secures the booking and is payable at least 24 hours before the visit. The balance is due on completion. Payment is by card or bank transfer.
Cancellation
Cancel or reschedule with at least 24 hours notice and there is no charge. Inside 24 hours, or if we cannot get access at the agreed time, we may charge for the cleaner’s time.
Access, keys and parking
It is up to you to make sure we can get in. Any key you leave with us is kept securely and handed back whenever you ask. If parking has to be paid for, the charge is passed on at what it costs us, with nothing added.
If something is not right
For end of tenancy work: if the check-out report marks down anything we cleaned, let us know within 48 hours and we come back and re-clean it free. Damage, and wear that was there before we started, are not covered.
Limits of liability
Damage present before the clean, items that give way because they were already worn or faulty, and stains that normal cleaning methods cannot remove are outside our liability. We point them out whenever we see them.
Your statutory rights as a consumer are not affected by these terms.
Talking to us
If you have a question about these terms or about work we have done, ring 020 8077 5828 or use the contact page.